FAQ

Our Customer Experience Team is available 7 days a week and we offer 3 ways to contact you. Email, phone, and WhatsApp. We do our best to respond quickly so you don’t have to wait too long for a response!

We ask that orders be placed at least 48 hours in advance. For urgent cases, please contact us to check our availability to deliver. We will do our best to accommodate your order.

Our deliveries are made to hotels, resorts, and vacation homes. We serve the Orlando and surrounding area, where most of these establishments are located. If you would like to confirm whether we deliver to a specific location, please get in touch and we will be happy to check for you.

Our company makes all deliveries directly to the place where the customer will be staying. All perishable are selected products are purchased on the same day selected for delivery, which guarantees that the customer will receive fresh and top-quality products.

We work in partnership with several tour operators, travel agencies, hotels, resorts, property management companies, and influencers. Email partners@orlandopremium.com to schedule a meeting and discuss ways we can work together.

There is a $20 delivery fee we charge on all orders. That helps us ensure we can have your items delivered in a safe and timely manner.

We purchase all perishable products on the same day they are selected for delivery, so our customers can be confident that they are receiving fresh, top-quality products.